My WordPress Site Has Disappeared!

secrecy-iconWhether it’s yours or a client’s, having a WordPress site go offline can raise your heart rate to epic levels. It’s not fun to have a call from a panicky client or lose all your hard work on your own site. Here are a few common reasons that WordPress sites go offline and how to recover quickly from them:

1. WordPress Doesn’t Have a Built-in Backup System

Most hosting providers don’t include site backups in their most popular hosting packages. You will need to investigate what is available to backup your site.  A Google search for WordPress backup plugins will result in a huge number of articles.  Choosing a reputable source like or one of the PC magazines will be helpful.  “WPBeginner” has a good article comparing backup plugins, 7 Best WordPress Backup Plugins Compared (Pros and Cons). Our favorites are BackupBuddy and Manage WP.

2. Servers Can Fail And They Do!

Even Google experiences outages.  When Gmail went down for just a few hours in January 2014 it caused panic around the globe.   When you choose a host for your website, inquire if they have backup servers and what their downtime policy is. For important websites, we recommend also scheduling regular off-site backups that you can use to quickly restore individual parts of your site. Oh, and periodically test your backups to be sure they work.

3. Admin Users

Clients are amazingly creative in discovering unexpected ways to mess up or crash their websites. Some clients know just enough WordPress to be dangerous! Restrict client access to only the necessary functions (like page editing) by creating separate users account for each person using the site. If you to disallow specific tools and plugins, try using a plugin like Capability Manager or Admin Menu Editor Pro.

4. Hackers

Hackers love to crash WordPress sites. Older versions of WordPress are especially vulnerable to malware attacks, which is why it’s important to keep core files and plugins up-to-date. An article in “PC World” from July 24, 2014 reported that 50,000 sites were hacked through a simple newsletter plugin vulnerability over a period of a couple of weeks. Popular WordPress plugins attract a lot of hacker attention, and have been the source of many of 2015’s most infamous security holes.

If your website starts to act wonky, free malware scanners are available to scan your site.  Our favorite is the industry leading Sucuri Security.

5. Operator Error

Yes, we have to admit that we, too, can make mistakes. Breaking the CSS file with “simple edits”, installing a new plugin that doesn’t play nice or having your connection stall in the middle of a WordPress update can all send you running for a recent backup of your site. So, make it a standard practice to backup your site before doing any work on it, especially messing with the CSS.

Aaaaand the moral of the story is…….

If you have a website,  back it up. Please.


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