How does the Help Desk work?

Website Help Desk

Current Clients Current clients can open a ticket for general inquiries or website technical support using our online form, which creates a ticket in our Zendesk support system and sends you an email confirmation. A member of our support team then respond to your ticket for further questions or to resolve your issue. All communication…

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How can web consulting help me get better results?

Web consulting: planning your site

Would you build a house without a blueprint? And would you use a blueprint without making sure that it reflects the vision of your new home? Your website is no different! Web consulting provides the process and the plans to craft a website that accomplishes your business (and life) goals. By investing in an up-front…

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Wagilé Lecture: Mobile Web Design & Agile

This past weekend I attended an informative and fun AIGA lecture/workshop that shared big agency approaches to mobile web design (aka responsive design), mobile app design, user experience and bringing it all together with super iterative Agile project management techniques. Presenter Aaron Shurts, President of AIGA Seattle and  Associate Creative Director at Deloitte Digital, talked about his experience…

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The SWS Difference – Why we're among the best web designers in Alaska.

Why choose Sound Web Solutions for the best website design for your business? 1. SWS is your web support team: responsive and committed. Time and time again new clients tell us that they were unhappy with their previous web developer because of a lack of responsiveness to requests for website updates. Our goal is to…

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Getting Started with WordPress: PrePlanning

Website Planning Basics for your WordPress Site Building your own website doesn’t have to be an overwhelming endeavor. Even if you’re technologically challenged, you can learn to put together a decent custom website using WordPress,  an extremely popular and easy-to-use CMS (content management system). WordPress will not only give you much greater flexibility than most…

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Why care about graphic design?

So, you’ve got a great idea for a business. You’ve invested many long nights in developing the perfect business plan, which helped you get the big loan you needed to purchase the space and equipment required.  You have an accomplished manager on board, you’ve contracted a bookeeper and you’re ready to start hunting for employees.…

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How to keep your website up-to-date

Keeping your small business website alive and valuable means that, as a business owner, you will need to continue to regularly feed your investment. Finding the extra time can be tough but with a little bit of planning and these helpful tips, your website will be well fed! 1. Make a schedule Monthly updates are…

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Business owners, is your website abandoned?

These days, it’s not enough to just have a website. You have to use it. This means that once you’ve labored over choosing the right domain name, designing the perfect graphics and pulling your teeth out to write intro, about us and services pages, you are far from done. Once you launch a website, it’s…

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Identifying your website goals

When planning a web development project, it’s important to start with a thorough needs analysis. The more clearly you understand your needs and goals, the easier it will be to build an effective website that meets those needs. To help you get oriented through this sticky first phase, we’ve compiled the following list of questions:…

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