Website Care Plans

If your site breaks, goes offline or gets hacked, we can still help you out! While we can't make an exact estimate or guarantee that we can restore  your site until we've seen the problem, here are some estimated costs:

• Typical backup restoration for a small site is $150, for a larger, more complex site, it would be $300- $500.
• Typical Malware removal is $300.
• Typical WordPress core update is $200.

Major theme upgrades (ex. 4.5 to 5.1) can mean big changes to a website's framework and has the potential to break your site (and we don't want to break your site!). In order to keep things running smoothly, we must first setup a staging (duplicate) site, run the theme updates, and test everything. Once we are happy, we'll then push the changes to your live site.

It's hard to estimate how much time this will take as it can vary greatly from site to site. That's why prefer to

Some web providers do have backups, and most providers do at least one back-up a day for their own servers. This should always be your last line of defense, and if you’re not comfortable managing your own site’s data securely that’s where we come in.

Remember a back-up for a WordPress site has three parts: WordPress Core, WordPress Plugin, and your mySQL database. If you are not comfortable managing these highly sensitive components to your website our Bronze package is a great starting point. You can rest assured that as soon as we notice, or as soon as you reach out… your business won’t have to put on the brakes!

You can certainly make updates to your own site but be  forewarned that sometimes updates go awry and break the site, so you’ll need to be prepared to restore from a backup anytime you run updates. Also, not running updates creates security  risks that can eventually lead to malware or other hacker fun times.

Website size doesn’t matter. Whether your site is one page or fifty pages. Bots, malware and hackers have a keen ability to discover even the most inconspicuous WordPress sites.

WAF (firewall) protection is a powerful security layer that blocks attacks before they can reach your site. It prevents infections and reinfections, specially on sites that are running outdated or insecure software. It includes a full web application firewall protection, virtual patching, IPS (intrusion prevention system) and log monitoring.

No. If you’re on our security plan then we take care of all updates for you. If you succumb to the temptation to press the update button and the website breaks, then we’ll need to charge our normal hourly rate for technical support. So, take it easy and let us take care of it!