Website Care Plans

If your site breaks, goes offline or gets hacked, we can still help you out! While we can't make an exact estimate or guarantee that we can restore  your site until we've seen the problem, here are some estimated costs:

• Typical backup restoration for a small site is $150, for a larger, more complex site, it would be $300- $500.
• Typical Malware removal is $300.
• Typical WordPress core update is $200.

Major theme upgrades (ex. 4.5 to 5.1) can mean big changes to a website's framework and has the potential to break your site (and we don't want to break your website!). In order to keep things running smoothly, we must first setup a staging (duplicate) site, run the theme updates, and test everything. Once we are happy, we'll then push the changes to your live site.

It's hard to estimate how much time this will take as it can vary greatly from site to site. That's why we prefer to quote for this WordPress work as it is needed.

Some web hosts do have backups, and most hosts do at least one back-up a day for their own servers. However, this should always be your last line of defense because if the issue arose before the last backup, then the backup can't help. And you need to know how to restore from a backup... or where to get help.

If your website is down and you have a business to run, dealing with backup restores is probably not going to be your first choice for how to spend your time!

You can certainly make updates to your own site but WordPress updates can go awry and break your website, so you’ll need to be prepared to restore from a backup anytime you run updates.

Not running updates creates security risks that can eventually lead to malware or other hacker fun times.

Website size doesn’t matter to the bad guys. Whether your site is one page or fifty pages. Bots, malware and hackers have a keen ability to discover even the most inconspicuous WordPress sites.

WAF (firewall) protection is a powerful security layer that blocks attacks before they can reach your site. It prevents infections and reinfections, specially on sites that are running outdated or insecure software. It includes a full web application firewall protection, virtual patching, IPS (intrusion prevention system) and log monitoring.

No. If you’re on our security plan then we take care of all updates for you. If you succumb to the temptation to press the update button and the website breaks, then we’ll need to charge our normal hourly rate for technical support.